Refund Coordinator

Location: Tempe, AZ 85281

Pay: $14-15.

50

Hours: Monday-Friday 7am -3:30pm (during training), 6am-8:00am flexible start time post-training

Position summary of a Billing Customer Service Representative:

Candidates will be responsible for auditing and coordinating the processing of all refunds to patients, insurance companies, government programs, clients, and other inter-company accounts and as well as bad debt recovery. Candidates will also research all accounts, cross-referencing to update addresses, insurance information, and validate all transfers and balances to ensure proper adjudication of funds to reduce bad debt and credit balances. They will also prepare all daily refund reports and monthly refund reports; prepare bad debt recovery reports daily and faxes to AMCA.

Job Responsibilities of a Billing Customer Service Representative:

  • Sort, process and audit all appropriate paperwork for Insurance, government, patient and Non-A/R refunds including researching and corresponding on missing payments, misdirected and unidentified payments, returned refunds and maintaining accounts.
  • Assist in processing and editing for posting cash, insurance explanation of benefits or explanation of payment.
  • Maintain and reconcile daily spreadsheet of refunds, collections and A/R postings. Distribute daily summary report of refunds to Supervisor.
  • Assist with internal audits and refunds, which comply with quality controls, checks and balances in accordance with departmental policies, procedures, and all applicable laws and regulations. Interpret and resolve written and phone correspondence involving credit balances, transfers of insurance, client or patient payments and/or information.
  • Produce month end spreadsheet and supplemental summary reports to facilitate Revenue reporting and bank statement reconciliation.
  • Maintain and process credit reports for non-contracted insurance, government, patient bill codes, and bad debt recovery including daily notification to collection agency.

Must Have Skills of a Billing Customer Service Representative:

  • HS Diploma or GED
  • 6 + months of Refund/Cash posting/AR experience
  • Type 45+ WPM and 7,500 KPH
  • Microsoft Excel Experience is a must
  • Ability to interpret EOBs

Refund Coordinator

Location: Tempe, AZ 85281

Pay: $14-15.

50

Hours: Monday-Friday 7am -3:30pm (during training), 6am-8:00am flexible start time post-training


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